Information Architecture for the enterprise
Reduce the payroll leak caused by information friction.
Hard-to-find, outdated, duplicate, and poorly governed documentation consumes employee time and weakens trust. Kraft Consulting applies Information Architecture expertise and human-governed AI review to help enterprises identify and address that risk.
~20%
of knowledge-worker payroll lost to the information “search tax”
1.8 hrs
per employee, per day, spent hunting for the right documents
$2.34T
estimated annual U.S. cost of that lost time
Source: Kraft Consulting research, 2025–2026.
Experience includes work with
- Citadel Securities
- Fiserv
- BNY Mellon
- Intuit
- Plume Design
- Apple
- Oracle
- SAP
- Amdocs
- Thermo Fisher Scientific
A combination of employment, consulting, and project experience.
The problem
Where the time goes
Information friction rarely appears as a line item. It appears in payroll.
Hard to find
Employees search across wikis, drives, tickets, and inboxes for information the organization already owns. The search itself is paid time.
Outdated
Guidance that is no longer accurate stays in circulation. Teams act on it, then spend more time correcting the result.
Duplicate
Several versions of the same document exist with no clear authority. Each one has to be found, read, compared, and judged.
Poorly governed
No one owns the content and no one retires it. The volume grows while confidence in it falls.
Each of these is a small charge against skilled time. Repeated daily, across every team, it becomes a cost the organization never planned for.
Kraft Consulting
About Kraft Consulting
Kraft Consulting brings senior Information Architecture expertise to the payroll cost of hard-to-find, outdated, duplicate, and poorly governed enterprise information.
Kraft Consulting uses a human-governed AI and Information Architecture approach that identifies documentation risk, improves findability, and supports trusted knowledge decisions.
Built for enterprise engineering, documentation, knowledge-management, finance, security, and technology leaders responsible for information quality and operational efficiency.
The approach
What this delivers
Five outcomes, in the order they arrive.
Outcome 1. Diagnose Information Risk
Identify where outdated, duplicate, unsupported, or difficult-to-find information creates business friction.
Outcome 2. Improve Structure and Findability
Help organizations establish clearer organization, metadata, ownership, and retrieval paths.
Outcome 3. Surface Evidence
Show why information requires attention and provide evidence for human review.
Outcome 4. Keep Humans in Control
Place approval, rejection, and escalation decisions with an authorized Information Architect or customer representative.
Outcome 5. Build Trusted Knowledge
Support the transition from unmanaged documentation to approved, searchable, and reusable knowledge assets.
The core principle
The core principle
AI identifies and recommends.
Evidence explains the concern.
An authorized human makes the decision.
Business outcomes
What changes
Time returns to skilled work
Employees spend less of the workday reconstructing information the organization already owns.
Ownership becomes visible
Currency, accountability, and retirement decisions are recorded rather than assumed.
Documentation risk is reviewable
Outdated and unsupported guidance is raised for human review before it reaches engineers, auditors, or customers.
Knowledge holds its value
Approved content stays searchable and reusable across teams, tools, and the systems that come next.
Insight & research
Grounded in published research
The approach rests on a body of published work on the payroll cost of information friction, the valuation gap it creates, and the role of Information Architecture in the age of AI.
Information Architecture ROI
ROIAI Did Not Fix the Trillion-Dollar Payroll Leak
The search taxLost Time Searching for Information
The search tax
7 published papers. Read them under the approach.
Who you work with
Susan Kraft-Yorke
- Principal Consultant
- Information Architect
- Founder, Kraft Consulting LLC
Susan Kraft-Yorke is a Information Architect with more than 15 years of experience leading large-scale content migrations, metadata frameworks, docs-as-code systems, and enterprise documentation initiatives.
Her work combines Information Architecture, technical communications, taxonomy, metadata, documentation governance, developer content, and AI-assisted information analysis.
Her experience includes work with Citadel Securities, Fiserv, BNY Mellon, Intuit, Plume Design, Apple, Oracle, SAP, Amdocs, and Thermo Fisher Scientific.
Speaking
The ROI of Information Architecture
Information Architecture Conference, 2026
Information Architecture ROI During the AI Explosion
Worldwide IA Café, Spring 2026
Areas of experience
- Enterprise software and developer platforms
- Finance, payments, and fintech
- Cloud and big data platforms
- Compliance and security documentation
- Networking and telecommunications
- API and SDK documentation
- Documentation governance
- Repository transformation
- Metadata, taxonomy, and findability
- Human-governed AI-assisted documentation
Next step
Request a private briefing
A private briefing is a direct conversation about your documentation environment and the business outcome you want to achieve. Qualified discussions can continue under an NDA.